19 articles
Can my HEATSCOPE® heater be installed near a power outlet?The heater cannot be installed directly below a power source or socket. The sides of the unit must be at least 20cm from the nearest power source.
Can I install the HEATSCOPE® heater in my bathroom?Spot and Vision models must avoid high humidity areas, while Pure's enhanced water protection makes it suitable for humid spaces.
Are HEATSCOPE® heaters supplied with a plug?No, they are supplied with a power cable and must be connected to your electrical circuit.
Are HEATSCOPE® heaters supplied with a thermostat?No, they do not include a thermostat control system. However, if desired, they can work with an existing thermostat. Please consult your electrician for further information.
What’s the advantage of installing a WiFi switch with your HEATSCOPE®?The optional wall switch with WiFi connectivity provides maximum convenience and ease of operation.
Does my HEATSCOPE® radiant heater need to be on a Safety Switch (RCD)?Yes, this is in accordance with AS/NZS 3000:2018 wiring rules.
How are the HEATSCOPE® heaters connected?Electric heaters are hard-wired from the switchboard to an optional wall plate switch to allow you to easily turn them on.
How do I install my HEATSCOPE® heater?All infrared heaters must be installed by a licensed electrician and in accordance with the installation and instruction manual.
How can I find out how many HEATSCOPE® heaters of what size I will need for my particular application?To find the right number and size of HEATSCOPE® heaters, refer to their heat output diagrams and contact technical support with your space details.
At what height do the HEATSCOPE® heaters deliver their best performance?Optimal mounting heights for HEATSCOPE® Vision and Spot models.
Can I install HEATSCOPE® infrared heaters directly to a power source?HEATSCOPE® heaters are installed by electricians, connecting power directly to the grid with individual fuses and dedicated switches
Can HEATSCOPE® infrared heaters be mounted directly on a wooden structure?HEATSCOPE® infrared heaters include safe-to-use spacers for mounting on wood structures, ensuring proper clearance from combustible materials.
Do you have a recommended HEATSCOPE® installer?Unfortunately, we do not maintain a list of suggested installers.
What is the minimum height clearance required for HEATSCOPE® heaters?Ensure a minimum 1800mm space from the ground to the lower edge for HEATSCOPE® radiant heaters
Are there any guidelines that I must follow to install the HEATSCOPE® heater?Electricians must follow manufacturer's instructions.
How long will installation take for the HEATSCOPE® heater?Installing a single electric radiant heater typically takes 2-4 hours, varying with area and switchboard distance.
Can I cover my HEATSCOPE® heater?Electric heaters need continuous ventilation and should never be covered or enclosed with insulating materials.
Can I install my HEATSCOPE® vertically?Pure is versatile for vertical or horizontal installation; Spot and Vision are horizontal-only.
Can all HEATSCOPE® heaters be mounted on the wall or ceiling?All models are adaptable for wall or ceiling installation to suit your project requirements.